About NOVA


Nova Assistance is an international company that provides medical, technical and informational support for tourists abroad.

The company has been actively developing on the market since December 14, 2010. In several years we have managed to create a team of professionals, including not only our employees, but also international hospitals, doctors, insurance companies and tour operators. Each of us is a leader in his field. We work with medical institutions all around the world, providing medical care at any time and in any part of the globe.

Tourists began to travel abroad more often to explore new places and corners of the planet. Now you will not surprise anyone with a trip to Zanzibar or to the island of Hainan. This has led to the continuous development of the company and the opening of new branches and call centers. Wanting to meet the needs of our customers and partners, we managed to expand the network of medical providers in such a way as to provide medical care in any country in the world.

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Nova Assistance 24-hour service centers operate in several countries around the world, namely:

Egypt, Sharm El Sheikh

Egypt, Hurghada

Turkey, Antalya

Ukraine, Kyiv

Chisinau, Moldova,  our head office.

The network of international offices and contact centers gives us the opportunity to provide top-level services and to be in touch with tourists 24/7. You can contact us in any way which is ok for you.


24-hour telephone for communication: +373 22 994 955

Telegram: + 373 79 005 222

Whats App: + 373 79 005 222

Range of our operators are qualified practitioners. They have not only medical education, but also considerable experience in working with patients. Knowing about the complaints of the insured, the doctor can remotely make a preliminary diagnosis and immediately send the patient to the right doctor. This fact allows us not only to understand exactly what is happening with a person abroad, clearly recognize his symptoms and provide emergency assistance, but also to check medical bills and reports to control overprices and expenses of insurance companies.

Thanks to agreements made with various hospitals and doctors around the world, individual rates and discounts on medical services are applied to Nova Assistance, depending on the region. For example, for Turkey and Egypt, as for the main tourist flow regions, we have a personalized price package with some perks. Thus, we reduce the costs for our partners up to 35%.

Our operators can talk to you in Russian, English, Romanian, German, Turkish and other languages, if necessary. This fact allows us to communicate freely with doctors and tourists of different nationalities, which greatly simplifies the work.

Insurance companies like Ukrfinstrakh, VUSO, Donaris Group, ASTERRA, MOLDCARGO, SK RISK, SK Alliance, BTA and many other companies that work to Europe and the CIS countries entrust us customer care.

For insured persons we provide the following services: