Medical Assistance


Our team provides medical assistance services worldwide. We take care of tourists of more than 25 different insurance companies. Travellers from Ukrfinstrakh, VUSO, Donaris Group, ASTERRA, MOLDCARGO, Insurance Company РИКС, Insurance Company Альянс, BTA and other international insurance companies trust us customer care.

The international network of partner hospitals allows us to provide assistance to the insured 24/7 and anywhere in the world. All you need is to contact our regional 24-hour service center.

For succesful communication with the operator, the insured person must specify:

     Name of the insurance company

   Number and valid period of the insurance policy

  Name of the Insured Person

Contact phone of the Insured person

     Location of the Insured Person (country, hotel, clinic)


After registering the case operator immediately analyze patient’s condition and location to provide medical assistance in the nearest hospital. Information and registration of the case are made by phone. Our contact phone lines are free worldwide. Considering these factors, tourists can easily communicate with us from any country at no extra charge.

The organization of medical care is carried out strictly by the Insurance Rules, insurance programs of a specific Insurance Company, in which the list and number of covered medical services is indicated. All services are provided EXCLUSIVELY under the agreement on the organization of medical care between the Insurance Company and Medical Assistance.

Thank to permanent communication with hospitals, we provide ambulance in 15-30 minutes. Depending on the case, we provide:

  • First Aid
  • Ambulance Brigade Call
  • Outpatient treatment / Visit to the doctor
  • Hospitalization / inpatient treatment

In addition, a software program, which was developed specifically for Nova Assistance, allows us to permanently track patients from the registration of an application until the end of treatment. We monitor every step in the provision of medical care, constantly being in touch with both the tourist and his doctor.

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