Medical Evacuation


Nova Assistance provides medical evacuation and repatriation services for insured persons abroad.

Sometimes, upon the occurrence of an insured event and after providing emergency medical care to the patient, he needs to undergo further treatment upon arrival at home. This applies to severe cases – various injuries and fractures, patients undergoing surgery to remove hematomas, aneurysms and other head injuries, – all kinds of events requiring a special type of transportation, especially, if patient is non stable and need equipment like drop counter.


The decision on medical evacuation is made by the attending physician of the clinic together with the assistance and the insurance company, considering the general condition of the patient, the results of tests and the severity of the disease.

If the clinic decides that the insured is ready for transportation, she issues an official document – Fee To Fly. With this document, the doctor confirms that the patient will be able to pass through the flight. Nova Assistance provides services for competent medical transportation of the patient with no complications.

If the patient is allowed to travel to continue treatment at home, we will evacuate him to his homeland:

– or by a regular flight using the necessary medical equipment: stretcher, neck braces, various fixatives. A regular flight takes off according to a schedule, for example, Sharm El-Sheikh – Odessa, departure at 15:30.

– or with the help of air ambulance – aircrafts intended for emergency medical care, which are equipped with a defibrillator, a device for artificial ventilation of lungs and blocks of intensive care, which allows the transport of even the most severe patients.

By experience, we can say that medical evacuation is not involving air transport only. In some cases, the patient is transported by land and water transport: trains, ships, ferries.

evcuation 02
evacuation 03
evacuation 04
evacuation 05

Depending on the severity of the incident, a medical escort (the accompanying doctor or medical team) takes off with the insured. Transportation without an accompanying health worker is possible only if there is no risk of complications, for example, if the patient is stable after the operation, an acute chronic disease is arrested, or fixers, corsets or gypsum are applied for injuries. And so, a doctor flies with a patient if:

the patient’s condition is not stable and needs continuous monitoring.

the patient requires an IV (dropper) during the flight.

if there is a risk of complications with air pressure.

In case the patient needs to be transported to another hospital, it is carried out by ambulance.

Unfortunately, it is not always possible to save a person for medical reasons, so the need of repatriation of the body occurs. In the event of the death of a person abroad, we provide repatriation services together with our partner funeral homes, depending on location of the body. If the insured was travelling alone, we urgently notify the relatives and coordinate further actions with them.