Medical Assistance

Our team provides medical assistance services worldwide. We take care of tourists of more than 25 different insurance companies. Travellers from Ukrfinstrakh, VUSO, Donaris Group, ASTERRA, MOLDCARGO, Insurance Company РИКС, Insurance Company Альянс, BTA and other international insurance companies trust us customer care.

How works medical assistance?

First of all, tourist should make a call to our center to register the case. And, after registration we can organize him medical help. Registration of the case lasts no more than 5 minutes. The international network of partner hospitals allows us to provide assistance 24/7 and anywhere in the world. All you need is to contact our regional 24-hour service center.

What you should say to the operator?

For successful communication with the operator, the insured person must specify:

• Name of the insurance company
• Contact phone of the Insured person
• Number and valid period of the insurance policy
• Name of the Insured Person
• Insurance program (if presence)
• Date of birth
• Location of the Insured Person (country, hotel, clinic)
• Complains

After registering the case operator immediately analyzes patient’s condition and location. It helps to provide medical assistance in the nearest hospital. Information and registration of the case are made by phone. Our contact phone lines are free worldwide. Considering these factors, tourists can easily communicate with us from any country at no extra charge.

The organization of medical care is carried out strictly by the Insurance Rules. Insurance programs of Insurance Companies contains the list and number of covered medical services. All services are provided EXCLUSIVELY under the agreement on the organization of medical care between the Insurance Company and Medical Assistance.

Thank to permanent communication with hospitals, we provide ambulance in 15-30 minutes.

What kind of medical assistance we provide?

Depending on the case, Nova Assistance provide:

• First Aid
• Ambulance Brigade Call
• Outpatient treatment / Visit to the doctor
• Hospitalization / inpatient treatment

In addition, a software program, which was developed specifically for Nova Assistance, allows us to permanently track patients from the registration until the end of treatment. We monitor every step in the provision of medical care. Also, operators are constantly in touch with both the tourist and his doctor.