Technical Assistance

Nova Assistance is a helper for every car enthusiast who wants to minimize expenses and save his nerves in case of problems. For example – the more frequent case is car accident. The technical assistance service will provide you with a relaxed trip, prompt technical assistance and an emergency protection.

Who is an emergency commissioner?

If an insured event: crash, accident or a car breakdown, technical assistance is provided by our emergency commissioner. He supervises the case from the time of the appeal to the moment of insurance compensation.

The emergency commissioner first of all analyzes the situation. He relies on photos of injuries sent by the client. He conducts the primary consultation of the client by phone as well, adjusting his actions from the moment he/she contacted the police.

We urgently organize a tow truck and transportation to an authorized dealer or repair contractor. Emergency commissioner conducts evacuation of any complexity, from a mini-Cooper to a large truck.

What kind of help can we expect from technical assistance?

In addition to previous services, we register the event, following the terms of contract. Emergency commissioner makes inspection of the car with legal entities. They decide regarding the payment. The official dealer detects the defect, then he announces the invoice for payment. The invoice indicates the cost of all the necessary spare parts and includes work.

Emergency commissioner analyses the case, solves the questions regarding adjustment of payments and delivery of spare parts. Also, he monitors repair works. You entrust him car care from the beginning to the end, namely, the moment you get your car back as good as new.

An established network of suppliers and service providers allows us to organize technical assistance in the shortest possible time at no extra cost. Our commissioner not only carries out proper repair, but also determines what needs should be put in order.

Car repair service centers don’t always see the range of problems correctly. An average mechanic can trim a part of a bent arch. But he will never notice that the wheel needs to be completely replaced.

The emergency commissioner will notice this defect and save your car from further problems. The complex knowledge of the problem helps him to make such decisions. He knows where the accident happened, the area and the strength of the impact. Also, technical condition of the car at the moment of accident and other parameters. Our specialist knows how to make repairs so that the car will please you for many years.

Our service contact center operates 24/7, which allows us to assist drivers even at night. You can be sure that even with a minor car breakdown somewhere on the highway you won’t have to wait for the dawn to get help. All you have to do is to call the hotline indicated on the insurance voucher – and wait for help.