The question that often arises with our insured:

Who communicates with them when they contact the Nova Assistance service center?

In order to dispel all doubts – reveal the cards! Our operators include qualified practitioners from various fields of medicine. From the first seconds of conversation they start analyzing the symptoms to understand your pain. Also, in our detachment of operators work linguists, who will become a link between you and the doctor, clinic, hotel and other persons, especially where a language barrier may arise.

All operators attend weekly medical courses and improve their knowledge of the world and specific regions, while each country has its own specific medical care.

By putting these facts together, you can be sure that people you talk with know exactly where you are and what is happening to you, and most importantly, how to help you quickly and effectively!

What is a franchise in an insurance policy and why is it needed?